Laura Mitchell reached for the phone and dialed the number. As she was waiting for the answer, she arranged the papers on her desk with the questions she was about to ask. Laura, a newly hired nonprofit CEO, had been on the job for just 23 days when she was completing her final “get-to-know-you” conversations with members of her new board.
Because she knew how critical it was to build relationships with board members early, she arranged a series of lunches, coffees, and phone calls with individual board members. She knew this investment of effort early on would pay huge dividends later.



